Financial assistance

Financial worries are the last thing you need when you’re trying to get better. If you have questions about managing the cost of your care, our financial counselors can help guide you through.

Financial counselors can be reached at 866-756-8348 or by email at financialassistance@eehealth.org. For billing questions or concerns, please email patientaccounts@eehealth.org. Our financial counselors can help you figure out a payment plan that’s manageable for you and suggest financial assistance programs and services to help reduce costs.

Eligibility for financial assistance

The determination of eligibility for financial assistance is based on a review of the patient’s and/or guarantor’s actual income, expenses and assets. This information is used to determine if there is adequate financial means to pay bills from Edward-Elmhurst Health. If eligible, financial assistance will be provided in the form of a discount depending on income levels from all sources.

  • The discount will be 100 percent for individuals earning up to 200 percent of the federal poverty level.
  • A percentage of cost discount will be provided to patients that exceed 200 percent of the poverty line but do not exceed 600 percent of the poverty level.

Eligibility for uninsured discounts

An uninsured individual who does not qualify for medical or financial indigence, or an individual who does not have insurance benefits for a particular medically necessary service, may receive an uninsured discount. To determine eligibility for an uninsured discount, patients must fully cooperate with Edward-Elmhurst Health by providing information about third party coverage.

  • Uninsured patients must not earn more than 600 percent of the federal poverty guidelines.
  • Patients must provide necessary documentation and complete appropriate application forms to apply for third-party coverage that may be available, including coverage from a healthcare insurer, Medicare, Medicaid, automobile insurance, worker’s compensation or any other insurance.
  • A payment plan for the portion of the bill which is not discounted may not exceed six months, unless this would place undue hardship on the patient. In such case, the payment plan should not exceed one year.

Read a Plain Language Summary of this page (English)
Read a Plain Language Summary of this page (Spanish)

How to apply for assistance

Patients, or a person acting on the patient’s behalf, who desire financial assistance and/or an uninsured discount from Edward-Elmhurst Health must complete an application and submit information as evidence of eligibility. 

Complete this Application for Financial Assistance (English)
Complete this Application for Financial Assistance (Spanish)

Questions about financial assistance, how to receive paper copies of our policy, application, or uninsured discounts can be directed to 630-527-5307 at Edward Hospital or at 331-221-6740 at Elmhurst Memorial Hospital. For all other billing-related questions, please contact our Patient Accounts Department at 630-527-3100 at Edward or at 331-221-6600 at Elmhurst Hospital.

¿Necesita usted cuidado medico pero le preocupa el no poder pagarlo?
Usted puede ser elegible para recibir ayuda financiera bajo las normas y condiciones que el hospital ofrece a los pacientes calificados. Para más información, pida los detalles en el área de Registro, o llame al 630-527-5307 Edward or 331-221-6740 Elmhurst Hospital. Solicitud para Determinar Elegibilidad de Ayuda Financiera.

Financial Assistance Policies

Illinois Community Benefit Act

As required by the state of Illinois, Edward-Elmhurst Health annually files a report of its community benefit plan with the Illinois Attorney General's office and publishes the report which details how we are improving the health of the communities we serve.

Each year, we provide millions of dollars in benefits, including: a generous Financial Assistance Policy that exceeds standards recommended by the Illinois Hospital Association, a wide variety of community education programs and events offered throughout the year, and language assistance for patients and their families requiring translation services.

Learn more about Edward-Elmhurst Health's community benefit report.

Additionally, the Community Health Needs Assessment (CHNA) report and implementation plan is available to the public. Contact the following to request the public reports:

Charitable Trusts Bureau
Office of the Attorney General
100 W. Randolph St., Third Floor
Chicago, Illinois 60601-3175
312-814-3942

Nondiscrimination statement

It is our mission to provide quality healthcare services to people who live in our community with efficiency, sensitivity and a commitment to the human dignity and wellness of the individual. We make no differentiation between an individual's ability to meet the costs of healthcare and the quality of services we provide, regardless of race, creed, color, sex, national origin, sexual orientation, handicap or age.

As a healthcare institution, we recognize as part of our mission the need for those who are medically or financially indigent to receive care, and will assist patients who cannot pay for part or all of the care they receive. At the same time, the need for financial assistance for these patients is always balanced with our broader financial responsibility to keep our doors open for all who live in our community and may need care, now and in the future.