Video Visit FAQs

Video Visits are available for a new health issue or symptoms, or as an option for a range of issues (e.g., coronavirus symptoms, back pain, rash, sinus issues, sore throat, upper respiratory issues, urinary tract infections and more).

On demand video visits are available with the next available provider Mon-Fri 8 a.m. - 7 p.m. and Sat-Sun from 8 a.m. - 4 p.m. This option is ideal for health issues that arise after hours, however the conditions treated are more limited. (Burns (minor); Cold, cough, sore throat, sinus issues; Covid-19 screening; Rash; Urinary Tract Infections)

Your Endeavor Health Medical Group physician may offer Video Visits; you can schedule through MyChart.

Schedule a Video Visit with your provider through MyChart by clicking on "Schedule an Appointment” from “Your Menu.”

Prior to scheduling a Video Visit, make sure to contact your insurance carrier to check your coverage.

On demand video visits are available Mon-Fri 8 a.m. - 7 p.m. and Sat-Sun 8 a.m. - 4 p.m. You do not need to be a current Edward-Elmhurst Health patient.

• A smartphone, tablet, laptop or desktop computer
• Your device’s camera and microphone must be working
• A reliable and secure internet connection
• If you are a new patient, your photo ID/driver's license and insurance card

Prior to your Video Visit:

• Find a quiet, private and well-lit space where you won’t be interrupted.
• Fully charge your computer or device or plug it in.
• Have a pen and paper ready with any questions you have for your doctor.
• Log in to MyChart (from the MyEEHealth app or MyChart website).
• Confirm your appointment date and time.
• Complete eCheckin (required). It takes about 5-15 minutes.
• Follow prompts to test your device’s camera, microphone and internet connection.

Make sure your computer or smartphone has a camera and test your hardware before the visit.

About 10 minutes prior to your Video Visit:

• Log in to MyChart on the MyEEHealth™ mobile app (recommended) or MyChart website.
• For a scheduled visit:
• Click on “Visits.”
• Find your appointment time.
• Click on “Begin Visit.”
• Stay in virtual waiting room until your provider joins.
• Explain your health issue, listen closely and take notes.
• For an unscheduled visit:
• Click on “Start a Video Visit Now.”
• Follow the prompts to connect with the next available provider.
• Explain your health issue, listen closely and take notes.

Using the mobile app provides an optimal experience. If you are having trouble connecting from your mobile device, follow these steps:

1. Close out all other open apps (they may be competing for audio resources)
2. Disable Bluetooth
3. Reboot mobile device before joining the video
4. Switch from Wi-Fi to cellular data

If these steps do not work, the provider can send a link to connect to the Video Visit by email or text. Note: We will use the email or phone number in your MyChart account. This link will connect you directly to the waiting room.

We will do all we can to make sure the Video Visit is successful. If you do not have video-enabled technology, your provider can convert to a Virtual Phone Visit and call you directly to conduct the visit over the phone.

No worries! You can now start a Video Visit without a MyChart account. After you begin, you can simply create an account to receive information after your visit.

The Video Visit provider can send a link to the patient’s proxy (family member) via text or email. Note: You must be set up in MyChart as the patient’s proxy so that we have your email address or mobile phone number. The patient can also send you an invitation link from MyChart via the Appointment details page to join the video visit.